Contact Centre

ACD

Allow voice calls to be queued and efficiently distributed to call centre agents via touch tone and natural speech

Customer Interaction

Giving todays customers a personalised and high quality service across multiple contact channels including chat , text , email, social media and voice

IVR / Speech

Help customers get faster answers to requests while freeing agents to handle more complex issues.

Workforce Optimisation

Workforce Optimisation is a suite of technologies including Call Recording, Quality Monitoring, Customer feedback,Speech Alalytics,Agent Sheduling and performance Management

Reporting and Management

Oricom contact center reporting and analytics consolidates real-time data from customer service solutions, to deliver insights into both customer and agent activity via highly customizable reports . These outputs let managers relate activity to results, allowing them to make more informed decisions that maximize efficiency.

Call back

CallBack maintains your customer’s position in the queue, connecting to the customer when an agent is available. The result is less abandoned calls leading to improved customer satisfaction.