• Contact Centre Solutions
    Contact Centre Solutions
    Contact Centre Solutions

Contact Centre Solutions

Cutting edge contact centre solutions from Oricom

Whether you manage a single site or multiple sites across different locations, Oricom will design, install and support your contact centre for outstanding results.

Contact centre software to keep you in step with your customers

Your customers have more ways to communicate with you - and about you - than ever before. Oricom are at the forefront of contact centre solutions, allowing you to keep in step with your customers by responding to and communicating with them in a way that suits them best.

Oricom can design and deliver, at more than competitive prices, options to communicate with and improve your customers' experience through:

  • Automated welcome emails
  • Notification calls
  • Text reminders

Focus on your customers and communicate with them in a way that meets their needs and experience the results through increased brand loyalty and increased revenues.

Contact centre technology optimised around your and your customers' needs

Aligned with world class suppliers including Avaya, Oricom provide a range of tailored options including:

  • ACD - queue and distribute voice calls via touch tone and natural speech
  • IVR/Speech - guide your customers to find their own answers to questions while freeing agents to handle more complex issues
  • CallBack - reduce abandoned calls by maintaining your customer's position in the queue and calling back when an agent becomes available

Improve your levels of staff and supervisory

What specific information do you need to improve efficiency levels? Our expertly trained staff will work with you to deliver maximum value through workforce optimisation technology, including:

  • Call recording
  • Quality monitoring
  • Customer feedback
  • Speech analytics
  • Agent scheduling
  • Performance management

Get real time data to allow a rapid response to changing circumstances

In a rapidly changing environment, quick response times are vital. Get real-time data designed to monitor and analyse customer experience and agent contributions while attaching revenue and value to activity and results.

Oricom provide a complete contact centre solution

Oricom work with businesses and public sector organisations across Scotland and the UK. We put your needs at the heart of our business. If you need to install or update your contact centre our highly trained engineers will work with you from conception to installation including project management and migration where necessary.

For the latest in contact centre technology with scalable solutions capable of integrating with enterprise applications, and at more than competitive prices with outstanding levels of support, call Oricom now on 0800 8495 222.

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