Unified Communications
Cloud Communications
Cloud-based unified communications are driving business agility and workforce collaboration like never before. Always on, always connected, always reliable, no matter where you are.
Oricom Cloud brings together messaging, voice, video, file sharing, and mobility into a single solution that provides an immediate return on investment.
Benefits include increased productivity from improved communications, no matter where you are, reduced operational expenses through better service delivery, and greater overall control over your team collaboration and customer engagement.
Cloud Communications FAQ
Cloud communication means internet-based communication whereby all of your communication resources such as voice, email, data security, backup, and data recovery are delivered over the Internet.
At Oricom, we pride ourselves on being able to deliver solutions. So, if the Internet to support cloud communication is poor, we will look at various options to get you up and running, including installing superfast broadband. If, for some reason, this is unavailable or not cost-effective, we will look to either hybrid or more traditional solutions.
Cloud communications can improve organisational efficiency, increase productivity, and maximise return on investment for businesses of all sizes.
HYBRID (ON-PREM /CLOUD) COMMUNICATIONS
While cloud-based communication has become more prevalent, sometimes security concerns, local resiliency, or overall data control are key driving factors; therefore, an on-premise or hybrid solution is required.
At Oricom, it’s our mission to ensure that our clients get the best outcome for their business. Using our world-class expertise and award-winning approach, it’s our job to offer knowledgeable and straightforward advice and guidance to deliver the best solution for your organisation, whether it’s fully on-prem or a mix of both
HYBRID (ON-PREM /CLOUD) COMMUNICATIONS FAQ
Hybrid communications utilise an integrated mix of cloud and on-premises communications services. For many businesses, hybrid communications create a best of both worlds approach to organisational communications.
There are many use cases where a hybrid implementation is better placed to serve your business needs. At Oricom, our solutions architects will work with you, offering expert advice and guidance to ensure you have the best possible communications platform from which to grow your business.
1. Flexibility – A hybrid solution aims to accommodate a diversity of needs, thus allowing you to transform your business at your pace without worrying about ongoing hardware investment.
2. Control – Balance the simplified deployment and manageability of a cloud-based service with the enhanced security and customisation options available with on-premises solutions.
3. Security – In environments where data security is either mission-critical or a regulatory requirement, a fully cloud-based communications solution will not be possible. However, a hybrid approach allows core applications and systems to be kept “on-premise” while allowing non-critical applications to be deployed via the cloud.
Microsoft Teams
Chat - Meet - Call - Collaborate
Microsoft Teams is a chat-based workspace for your team. It combines the people, conversations, and tools you need to get more done. Like email, Microsoft Teams is always available wherever you are, whether on a computer, tablet, or phone.
Teams comes with built-in audio and video calling so that you can have face-to-face conversations with anyone in your team across the office or around the world.
It also has a comprehensive library of over 700 third-party applications to help increase productivity across every area of your business.
So, if you are thinking of using Teams or already have it and are looking to integrate it with your phone system, click the button below to contact one of our experts.
Microsoft Teams FAQ
Teams offers your business and employees the right toolkit to facilitate collaboration from anywhere, on multiple devices, and without the risk of information silos or missed communications.
Yes, absolutely. Teams can be used as a standalone phone system, and it can also be fully integrated with your corporate telephone system.
Contact Centre Solutions
Oricom are experts at delivering seamless customer experience solutions from best of breed technology vendors that help you build a genuinely responsive platform tailored to your business and customer needs.
Your Customer Experience platform should dramatically improve the performance of your business. Evidence shows that companies who consistently deliver a high degree of customer service secure more loyal customers, greater value and ultimately outperform their competitors.
From Contact Centre optimisation, cloud migration, workforce management, speech analytics, IVR and AI. Oricom will design, install, and support your contact centre solution to fit your exact business requirements.
Whether you manage a single site or multiple sites across separate locations, speak with an Oricom expert to find out how we can help you.
Contact Centre Solutions FAQ
A call centre handles inbound and outbound calls. In contrast, a contact centre also integrates technology such as text messaging, webchat, and email, allowing for greater flexibility for customers interacting with your business.
A well designed integrated contact centre solution can completely transform your customer experience. By offering your customers more flexibility and lower touch contact options, you not only dramatically increase satisfaction ratings but can also effectively reduce internal pressures and optimise staff utilisation.