Unified Communications

Cloud Communications

Cloud-based unified communications are driving business agility and workforce collaboration like never before. Always on, always connected, always reliable, no matter where you are.

Oricom Cloud brings together messaging, voice, video, file sharing, and mobility into a single solution that provides an immediate return on investment.

Benefits include increased productivity from improved communications, no matter where you are, reduced operational expenses through better service delivery, and greater overall control over your team collaboration and customer engagement.

Cloud Communications FAQ

HYBRID (ON-PREM /CLOUD) COMMUNICATIONS

While cloud-based communication has become more prevalent, sometimes security concerns, local resiliency, or overall data control are key driving factors; therefore, an on-premise or hybrid solution is required.

At Oricom, it’s our mission to ensure that our clients get the best outcome for their business. Using our world-class expertise and award-winning approach, it’s our job to offer knowledgeable and straightforward advice and guidance to deliver the best solution for your organisation, whether it’s fully on-prem or a mix of both

HYBRID (ON-PREM /CLOUD) COMMUNICATIONS FAQ

Microsoft Teams

Chat - Meet - Call - Collaborate

Microsoft Teams is a chat-based workspace for your team. It combines the people, conversations, and tools you need to get more done. Like email, Microsoft Teams is always available wherever you are, whether on a computer, tablet, or phone.

Teams comes with built-in audio and video calling so that you can have face-to-face conversations with anyone in your team across the office or around the world.

It also has a comprehensive library of over 700 third-party applications to help increase productivity across every area of your business.

So, if you are thinking of using Teams or already have it and are looking to integrate it with your phone system, click the button below to contact one of our experts.

Microsoft Teams FAQ

Contact Centre Solutions

Oricom are experts at delivering seamless customer experience solutions from best of breed technology vendors that help you build a genuinely responsive platform tailored to your business and customer needs.  

Your Customer Experience platform should dramatically improve the performance of your business. Evidence shows that companies who consistently deliver a high degree of customer service secure more loyal customers, greater value and ultimately outperform their competitors.

From Contact Centre optimisation, cloud migration, workforce management, speech analytics, IVR and AI. Oricom will design, install, and support your contact centre solution to fit your exact business requirements.

Whether you manage a single site or multiple sites across separate locations, speak with an Oricom expert to find out how we can help you.

Contact Centre Solutions FAQ

Lorem ipsum dolor sit consectetur adipiscing elit nullam vel